Login · New Zealand
Logging in, and keeping your bonus account in good standing
Logging in takes ten seconds. Keeping the account, and whatever bonus is sitting in it, out of trouble is worth reading.
Licensed by Tobique
7,000+ games
24/7 support
Crypto ready
username or email address, with optional 2FA if you've switched it on.
Forgot your password
Head to the login screen
Click through to password reset rather than guessing.
Give it your registered email
Enter your registered email address - the casino sends an email with reset instructions.
Follow the link
It lands in your inbox - set a new password from there.
What actually gets an account locked
- Not responding to a KYC-related contact attempt within 2 weeks of a withdrawal request
- Suspected fraud, collusion, or chargebacks
- Multiple accounts, including one per household (multi-accounting is treated as fraud)
- Using a VPN to mask location or identity
- Being enrolled in an external self-exclusion program
- Providing false or incomplete registration data
Generally requires completing/cooperating with the KYC process - the casino has final discretion on reinstatement.
If a lockout - or your own play - has you rattled, Gambling Helpline NZ - 0800 654 655 / gamblinghelp.nz is there for Kiwis, independent of Smokos.
Questions Kiwi players ask
What do I log in with?
Your username or email address. 2FA is optional.
If my account gets locked, what happens to my bonus balance?
It sits frozen until the lock is resolved. Generally requires completing/cooperating with the KYC process - the casino has final discretion on reinstatement.